My company, Daughters Of Simone, has been working with Bay Thread for the past year now. We've truly had an exceptional experience, to say the least. Eloisa Serrano and her team provide me with up to date information on my products, consistant feedback on how I can improve my samples and patterns, and deliver my orders on-time (which can seem like an anomaly the production industry!). What I most appreciate is how technologically advanced their communication system is, every e-mail, text message, and phone call receives a quick response back from Bay Thread. With this company you feel like your working person to person rather than with a policy driven corporate structure. Such a relief to have found them. Definitely an A+.